Privacy Policy – Royal Lion Hotel
At Royal Lion, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you visit our website, contact us, or stay at our hotel.
1. Information We Collect
We may collect the following types of personal data:
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Contact details: Name, email address, phone number
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Booking information: Dates of stay, room preferences, number of guests
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Payment information: Billing address and limited payment details (note: full card information is never stored)
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Identification: National ID/passport (as required by local law)
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Website usage data: IP address, browser type, and pages visited
2. How We Use Your Information
We use your information to:
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Process bookings and provide hospitality services
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Communicate booking confirmations and updates
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Improve our services and guest experience
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Comply with legal requirements
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Send promotional emails (only with your consent)
3. Data Protection
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. This includes secure server storage, encryption of sensitive data, and access restrictions.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information:
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With service providers who help us operate our business (e.g., payment gateways)
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When required by law or government authorities
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With your consent
5. Cookies and Website Tracking
Our website may use cookies to enhance user experience and gather analytics. You can control cookies via your browser settings. These cookies do not contain personally identifiable information.
6. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing communications at any time
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Request a copy of your data
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
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📧 Email: support@royallion.info
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📞 Phone: 081-2400040
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📍 Address: No.66 Kurunegala Road, Galagedra, Sri Lanka