Terms and Conditions – Royal Lion Hotel
Welcome to Royal Lion. By booking and staying with us, you agree to comply with the following terms and conditions. Please read them carefully before making a reservation.
1. General
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These terms apply to all bookings made directly through our website, by email, phone, or in person.
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Royal Lion reserves the right to change these terms at any time without prior notice. Updated terms will be published on our official website.
These terms apply to all bookings made directly through our website, by email, phone, or in person.
Royal Lion reserves the right to change these terms at any time without prior notice. Updated terms will be published on our official website.
2. Booking and Payments
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A valid reservation requires accurate guest information and may require a deposit or full prepayment depending on the rate plan.
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Accepted payment methods include cash, credit/debit cards, and bank transfers.
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Rates are quoted in Sri Lankan Rupees (LKR) and include all applicable taxes unless stated otherwise.
A valid reservation requires accurate guest information and may require a deposit or full prepayment depending on the rate plan.
Accepted payment methods include cash, credit/debit cards, and bank transfers.
Rates are quoted in Sri Lankan Rupees (LKR) and include all applicable taxes unless stated otherwise.
3. Check-In and Check-Out
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Check-in time: from 2:00 PM
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Check-out time: before 11:00 AM
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Early check-in or late check-out may be available upon request and is subject to additional charges.
Check-in time: from 2:00 PM
Check-out time: before 11:00 AM
Early check-in or late check-out may be available upon request and is subject to additional charges.
4. Cancellation Policy
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Cancellations must be made in accordance with our Booking Policy.
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No-shows and last-minute cancellations will result in charges as detailed in the cancellation terms.
Cancellations must be made in accordance with our Booking Policy.
No-shows and last-minute cancellations will result in charges as detailed in the cancellation terms.
5. Guest Conduct
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Guests are expected to behave respectfully toward other guests, staff, and property.
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Any guest causing damage, disturbance, or engaging in unlawful activity will be asked to vacate the premises immediately, and applicable charges may apply.
Guests are expected to behave respectfully toward other guests, staff, and property.
Any guest causing damage, disturbance, or engaging in unlawful activity will be asked to vacate the premises immediately, and applicable charges may apply.
6. Liability
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Royal Lion will not be liable for:
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Loss or damage to guest belongings not secured or left unattended.
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Any personal injuries, losses, or damages caused by misuse of hotel facilities.
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Delays or interruptions caused by force majeure (natural disasters, government restrictions, etc.).
Royal Lion will not be liable for:
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Loss or damage to guest belongings not secured or left unattended.
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Any personal injuries, losses, or damages caused by misuse of hotel facilities.
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Delays or interruptions caused by force majeure (natural disasters, government restrictions, etc.).
7. Smoking & Alcohol Policy
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Smoking is strictly prohibited in non-smoking rooms and indoor common areas.
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Guests may be fined for smoking violations.
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Consumption of alcohol is permitted in designated areas only.
Smoking is strictly prohibited in non-smoking rooms and indoor common areas.
Guests may be fined for smoking violations.
Consumption of alcohol is permitted in designated areas only.
8. Pets
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Pets are not allowed unless prior written permission is granted.
Pets are not allowed unless prior written permission is granted.
9. Children
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Children under 12 must be supervised at all times.
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Children under 6 can stay free of charge when using existing bedding.
Children under 12 must be supervised at all times.
Children under 6 can stay free of charge when using existing bedding.
10. Privacy
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We respect your privacy and protect your personal information according to applicable data protection laws.
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Your information will never be sold or shared with third parties without your consent.
We respect your privacy and protect your personal information according to applicable data protection laws.
Your information will never be sold or shared with third parties without your consent.
11. Disputes
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In case of any disputes, efforts will be made to resolve the issue amicably.
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If unresolved, disputes will be governed by the laws of Sri Lanka and settled in the appropriate courts.
In case of any disputes, efforts will be made to resolve the issue amicably.
If unresolved, disputes will be governed by the laws of Sri Lanka and settled in the appropriate courts.
Contact Information
If you have questions or require clarification, please contact us:
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📧 Email: support@royallion.info
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📞 Phone: 081-2400040
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📍 Address: No.66 Kurunegala Road, Galagedra, Sri Lanka